Terms and Conditions

Definitions

"Goods" refers to any products sold through the website www.ezapalovace.sk. "Seller" is ELEGAN, s.r.o., Ovručská 3, 831 02 Bratislava, Identification Number: 50209850. "Consumer" is the entity that has entered into a purchase agreement for goods with the Seller.

The contract is drawn up in the Slovak language and will be stored by the seller, available to the consumer.

Legal Provisions

This distance selling transaction between the seller and the consumer is governed by the applicable and binding legal regulations of the Slovak Republic, particularly the relevant provisions of Act No. 40/1964 Coll. Civil Code as amended, Act No. 108/2000 Coll. on Consumer Protection in Door-to-Door Sales and Distance Selling as amended, Act No. 223/2001 on Waste and on amendments and supplements to certain laws as amended, and Act No. 428/2002 Coll. on Personal Data Protection as amended.

Price of Goods and Delivery Charges

Current prices of goods are listed on www.ezapalovace.sk. These prices do not include the cost of delivery of goods to the location specified by the consumer. The delivery charge is paid by the consumer separately according to the valid price list. More information is available in the Shipping section. For personal pickup at the seller's place of business, the consumer only pays for the goods.

Ordering Goods

The consumer may place an order through the website www.ezapalovace.sk.

Delivery Time

Goods are usually dispatched within a maximum of 7 working days. The delivery time depends on the chosen delivery method. If circumstances require, the seller and consumer may agree to extend the delivery period or to provide a substitute of equal quality and price.

Delivery and Acceptance of Goods

The seller is obliged, after the consumer pays the price for the goods and the delivery charge, to deliver the goods to the consumer in the required quality, price, and quantity. Delivery of goods can be made within the Slovak Republic, either by post, courier, or the seller's contractual carrier, or by personal pickup at the seller's place of business. Before accepting the goods, the consumer is required to confirm the order and pay the price for the goods and delivery. Upon accepting the goods, the consumer shall confirm their completeness, undamaged condition, and receipt on the Delivery Note/ Invoice/ Transport Document by signing.

Cancellation of Orders

The consumer has the option to cancel the order up to 24 hours after submitting the order without providing a reason or withdraw from the contract within 7 working days (Withdrawal from the Contract). The consumer can do this by phone at 0944 575 076, or by email at info@eZapalovace.sk. If the consumer cancels the order within 24 hours and has already paid for the ordered goods, the Seller will refund the paid amount via bank transfer (or postal order) back to the consumer.

If the consumer cancels their order after the ordered goods have been dispatched, or if they...

If an agreement with the seller is not reached and fulfillment has already occurred, or costs have been incurred on the part of the seller, the consumer is obliged to cover the incurred operating costs. Operating costs include, for example, telephone calls with the consumer, packaging, or preparation for shipment, payment of postage to the distribution company, etc.

In case of non-acceptance of a cash-on-delivery shipment within the storage period, there will be a breach of the purchase agreement, as the consumer is automatically informed by the seller about the confirmation and status of the order (via email). All arguments or justifications for non-acceptance (e.g., not receiving a notification, etc.) are considered purposeful. The customer will automatically be charged a fee of €18. A bill or payment information necessary for the payment of the penalty will be issued electronically, with a due date of 14 days and 0.5% for each day of delay, including any costs incurred by the seller related to the order and shipment of goods. In this case, the customer has the option to actively request the resending of the shipment within 7 days and to make payment for the goods in advance (no later than within 7 days). In such a case, no cancellation fee will be charged. However, the original price of the shipment will be increased by €3, i.e., the cost of new delivery, the difference in subsidized shipping and packaging costs from the first delivery, handling fee, and any potential telephone or administrative costs. If the order, incurred costs, or cancellation fee are not paid by the specified deadline, we will pursue the claim. The process is set up to be customer-friendly, allowing the customer to always pay only for the damage or costs incurred. However, if they do not communicate, do not intend to cover the damage or incurred costs, and are unable to reach any amicable agreement with the seller, we have no choice but to impose a penalty according to these terms and conditions and possibly refer the claim for legal recovery. The customer bears full responsibility for such a situation and also pays the increased costs resulting from their actions, which arise from such delays in recovery.

Defects of goods, warranty period, and complaints

The seller is responsible for defects that the goods have upon receipt by the consumer. If it is a defect that can be remedied, the consumer has the right to have it remedied free of charge, in a timely manner and properly, and the seller is obliged to remove the defect without unnecessary delay. The consumer may also demand the exchange of the goods instead of remedying the defect, or if the defect concerns only a part of the goods, the exchange of the part, provided that this does not impose unreasonable costs on the seller considering the price of the goods or the seriousness of the defect. If it is a defect that cannot be remedied and prevents the goods from being used properly as goods without defects, the consumer has the right to an exchange of goods or has the right to withdraw from the contract. If it concerns other irremediable defects, the consumer has the right to a reasonable discount on the price of the goods. The warranty period varies according to the type of product; the duration is stated in the product details. All Zippo lighters come with a lifetime warranty. In the case of hinge damage or wear of the internal parts of the lighter, the lighter will be repaired free of charge. The warranty does not cover external damage to the lighter. Complaints are filed with the seller from whom the goods were purchased. If necessary, contact the seller at the phone number 0944 575 076.

The complaint does not apply to:

- mechanically damaged goods (tearing, breaking, scratching, breaking, etc.)

Withdrawal from the contract

(1) The consumer has the right to withdraw from the contract without giving any reason within seven working days from
the day of receipt of the goods or from the conclusion of the contract for the provision of services, if the seller has duly met
the information obligations under § 10 in a timely manner.

(2) If the seller fulfills the information obligations under § 10 subsequently, the consumer has the right to withdraw
from the contract within seven working days from the day the seller subsequently fulfills the information obligations,
but no later than three months from the receipt of the goods or from the conclusion of the contract for the provision of services.

(3) If the seller does not fulfill the information obligations under § 10 even subsequently, the consumer is entitled to
withdraw from the contract within three months from the receipt of the goods or from the conclusion of the contract for the provision of services.

(4) The consumer's withdrawal from the contract cancels the contract from the beginning. The seller is obliged to

a) take back the goods or refrain from providing the service,
b) refund the consumer no later than 15 days from the day of withdrawal from the contract the price paid for the goods
or the service or the deposit paid by the consumer for the goods or the service including the costs
incurred by the consumer in connection with ordering the goods or services. The cost of returning the goods
is borne by the consumer.

(5) Unless otherwise agreed by the seller and the consumer, the consumer cannot withdraw from the contract for:

a) the provision of a service if the service has started to be performed with the consumer's consent before the expiration of the withdrawal period
according to paragraphs 1 to 3,

(6) If the seller provided the consumer with a loan for the purchase of goods or for the provision of services or if
such a loan was provided to the consumer by a third party based on a contract with the seller, the withdrawal from the sales contract
also cancels the loan agreement from the beginning. The right to restitution of unjust enrichment
is not affected.

If the seller does not fulfill the contract because the ordered goods cannot be delivered or the service cannot be provided, he is
obliged to inform the consumer immediately and refund within 15 days the price paid for the goods or the deposit, unless the seller and consumer agree on substitute performance.

If the seller and the consumer do not agree on substitute performance, the seller is obliged to reimburse
all proven costs incurred by the consumer in ordering the goods or services.

In the case of substitute performance, the seller is obliged to deliver goods or provide a service of the same quality and price to the consumer.

Conditions for withdrawal from the contract

Please send the goods to us after prior notification at phone number 0944 575 076 or via email to: info@eZapalovace.sk in a valued letter or package to the address:

ELEGAN, s.r.o.
Ovručská 3
831 02 Bratislava

After checking the goods, we will refund the purchase price of the goods without shipping and packaging costs within 15 days via bank transfer or postal order.

The goods must be unused, unworn, undamaged, and suitable for resale. Removal of tags, price tags, and labels is not acceptable and such goods will be considered used. The original proof of purchase must be included in the package with the goods (

Invoice). We recommend insuring the goods.

Data Protection

The seller collects and processes personal data provided by the consumer in accordance with the Personal Data Protection Act No. 428/2002 Coll. as amended. By using this online store, the consumer agrees to the collection and use of information about themselves and their purchases. By registering on the online store www.ezapalovace.sk, the consumer agrees that they may be informed about new products in the online store via email or phone. The seller commits not to provide any personal data of the consumer or any other information about the consumer to third parties. The exception is the personal data of the consumer necessary for the delivery of the goods, provided to the carrier.

Seller's Obligations

(1) In the case of distance selling, the seller is obliged to inform the consumer of the following at the same time as the offer of goods or services before concluding the contract remotely:

a) their identity, permanent residence, and trade authorization if the distance sale is conducted by an individual,
the business name and address if the distance sale is conducted by a legal entity
b) description of the goods or services,
c) price of the goods or services provided,
d) delivery conditions and costs for delivering the goods,
e) payment conditions,
f) information about the consumer's right to withdraw from the contract,
g) the cost of using means of communication at a distance if the price is determined by another than the basic rate,
h) the period during which the seller is bound by their offer, including the price,
i) the minimum period for which the contract can be concluded, if it concerns a contract for the sale of goods or for the provision of
services that are delivered or performed continuously or repeatedly.

(2) When offering goods or services by phone, the seller is obliged to inform their identity and the business purpose of the call at the beginning of the communication with the consumer.

(3) The seller must deliver the consumer written information that they provided according to paragraph 1 by means of distance communication at the latest by the day of delivery of the goods or the commencement of the provision of the service.

(4) The seller is obliged to provide the consumer at the latest by the day of delivery of the goods or the commencement of the provision of the service:

a) written information about the conditions and procedures for exercising the right to withdraw from the contract,
b) the seller's address where the consumer can submit a complaint or objection,
c) information about the warranty and after-sales services,
d) information about the possibility of terminating a contract concluded for an indefinite period or for a period longer than one year.

(5) Paragraphs 3 and 4 do not apply to services provided by means of distance communication,
if they were only provided once and the operator of the means of communication charged them remotely; however, the consumer
must have the opportunity to obtain the seller's address where they can submit a complaint or objection.

Reservation of Errors

We reserve the right to change technical, design, or other parameters of products without prior notice. Despite our best efforts, errors may occur in technical, design, or other parameters and representations. We accept no responsibility for these.